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Troubleshooting

1.   SSL/TLS Error:  You have not chosen to trust "Verisign Class 3 Server CA" the issuer of the server's security certificate

Changes have been made to Internet Explorer 7 to make it easier for users to see that they are on a secure site, and (just as importantly) that the secure site is the one that they were expecting to visit. For the www.webmti.com site to work properly you may have to add the two Citrix Web sites to your trusted sites. Designating a Web site as trusted allows the site to work correctly under the High security setting.

First time connecting?  Add the three Citrix Web sites to your list of trusted sites:
bullet On the Internet Explorer Tools menu, click Internet Options.
bullet In the Internet Options dialog box, click the Security tab.
bullet Click the Trusted sites icon, and then click the Sites button.
bullet In the Trusted sites dialog box, enter the following sites URL:

        http://www.webmti.com and  https://aldagw01.webmti.com  and  https://casagw01.webmti.com

bullet in the Add this Web site to the zone box and then click Add.

When you log onto either Citrix Site One or Two you may see the following warning.  Please choose YES

2. Vista/IE Security:  If you are using Vista and IE 7 to access webmti you may experience an error when you try to login.  You must allow wfcrun32, this is a required Citrix program to connect to webmti

3. Vista "Protected Mode":  If you are using Vista and IE 7 to access webmti you may experience an error when you try to login.  Your Internet Explorer 7 settings have been changed by a Microsoft update. The following instructions will guide you through setting your browser to work with webmti again.

bullet In Internet Explorer click Tools and select "Internet Options"
bullet Select the "Security" Tab
bullet Select the "Trusted Sites"
bullet Uncheck "Enable Protected Mode (requires restarting Internet Explorer)
bullet Click "Ok"
bullet Restart Internet Explorer
bullet Retry connecting to the portal

4. Message: "There is a problem with this website's security certificate. This organization's certificate has been revoked. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server."  while accessing a Web site after installing Norton Antivirus or 360

problem_website_security_certificate

 Please refer to the following website for a resolution:  http://service1.symantec.com/support/norton360.nsf/docid/2006111510052375?

5. Verify Anti-Virus Definitions are up to date and run a full system scan

bullet Links to the most common Anti-Virus providers
bullet Symantec Norton Anti-Virus
bullet Trend Micro

 

6.  Delete Temporary Internet files

bullet In Internet Explorer click Tools and select "Internet Options"
bullet Under Temporary Internet files click on "Delete Files"
bullet Put a check mark beside "Delete all offline content"
bullet Click "Ok"
bullet Retry connecting to the portal
 
 
If you continue to experience difficulty connecting, please contact the Mullen Group IS Department during business hours at:

Toll Free: 1-888-220-4380
Telephone:(403) 995-5250
E-Mail: is@mullen-group.com

September 15, 2009