HELP
Troubleshooting
For Help with Safari please click here
1. SSL/TLS Error: You have not chosen to trust "Verisign Class 3 Server CA" the issuer of the server's security certificate
Changes have been made to Internet Explorer 7/8/9 to make it easier for users to see that they are on a secure site, and (just as importantly) that the secure site is the one that they were expecting to visit. For the www.webmti.com site to work properly you may have to add the two Citrix Web sites to your trusted sites. Designating a Web site as trusted allows the site to work correctly under the High security setting.
First time connecting? Add the three Citrix Web sites to your list of trusted sites:
 |
On the Internet Explorer Tools menu, click Internet Options. |
|
|
In the Internet Options dialog box, click the Security tab. |
|
|
Click the Trusted sites icon, and then click the Sites button. |
|
|
In the Trusted sites dialog box, enter the following sites URL: |
https://casagw01.webmti.com
|
|
in the Add this Web site to the zone box and then click Add. |
- When you log onto either Citrix Site One or Two you may see the following warning. Please choose YES
2. Vista/IE Security:
If you are using Vista and IE 7 to access webmti you may experience an error when you try to login. You must allow wfcrun32, this is a required Citrix program to connect to webmti
3. Vista "Protected Mode":
If you are using Vista and IE 7 to access webmti you may experience an error when you try to login. Your Internet Explorer 7 settings have been changed by a Microsoft update. The following instructions will guide you through setting your browser to work with webmti again.
 |
In Internet Explorer click Tools and select "Internet Options" |
|
|
Select the "Security" Tab |
|
|
Select the "Trusted Sites" |
|
|
Uncheck "Enable Protected Mode (requires restarting Internet Explorer) |
|
|
Click "Ok" |
|
|
Restart Internet Explorer |
|
|
Retry connecting to the portal |
4. Message: "There is a problem with this website's security certificate. This organization's certificate has been revoked. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server." while accessing a Web site after installing Norton Antivirus or 360
Please refer to the following website for a resolution: http://service1.symantec.com/support/norton360.nsf/docid/2006111510052375?
5. Verify Anti-Virus Definitions are up to date and run a full system scan
6. Delete Temporary Internet files
|
|
In Internet Explorer click Tools and select "Internet Options" |
|
|
Under Temporary Internet files click on "Delete Files" |
|
|
Put a check mark beside "Delete all offline content" |
|
|
Click "Ok" |
|
|
Retry connecting to the portal |